"With ServiceNow, PwC has a future-proof application in house, which the organisation uses to record every IT service report."
- Ronald Hunse, Manager Customer Services -
At PwC Nederland over 5,500 people from 17 offices provide sector-specific services in the Insurance, Tax and Advisory fields.
The support for the tool which PwC used to manage its helpdesk expired and there was no longer any knowledge of the tool in-house. It was also proving difficult to link support services in departments such as Finance and HR. The creation of a comprehensive service catalogue in which end-users could request products and services through a portal was the biggest challenge.
With ServiceNow, PwC has a future-proof application in house, which the organisation uses to record every IT service report, for example on workplace management, connecting printers, allocating rights and dealing with staff joining and leaving the firm.
This solution does not require reimplementation every three years. An advantage of a SaaS solution is also that you only pay for licences for people who will actually work with the package. And the tool has guaranteed high uptime.
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