, Nov 14, 2013

"With ServiceNow, NXP has a flexible and scalable tool that it can easily configure itself. We’re pleased with it."

- Bea Klein, Project Manager Information Technology -

The customer
NXP Semiconductors employs around 22,000 people worldwide. The company generates annual revenues of around €6 billion. Its customer base includes major organisations in the automotive and telecom industries.

The challenge
The IT department of NXP Semiconductors consists of four sections which worked for many years with an application that had reached the end of its service life. In addition, the IT infrastructure was centralised, which meant that support was provided from a different country. To have greater control of the internal services, they also had to update their service management tooling.

The solution
The deterioration of market conditions meant that greater attention had to be paid to costs at the beginning of 2009. The ServiceNow tooling stood out due to its attractive pricing. The flexible licensing conditions in a fast-changing environment, such as that of NXP Semiconductors, were also an advantage.

The benefits
After ServiceNow had been implemented, NXP found that in addition to flexibility and scalability, the tool was also easy to configure.

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