IT-Guardian release 2.1 now available

, Feb 8, 2016

This week we have released version 2.1 of our ITSM best practice solution IT-Guardian, built on the popular ServiceNow platform. The new release is fully synchronized with the ServiceNow 'Geneva'- release that includes ‘Connect Support and Chat'- functionality. And of course that’s not all. What else did we do to keep IT-Guardian the one and only best practice ITSM solution there is?

  • We converted ServiceNow Release Management v2 to a best practice IT-Guardian process.
  • We have improved the security setup of IT-Guardian thus ensuring a better separation of tasks.
  • We implemented stricter security measures, amongst others for session timeout, authentication and authorization settings.
  • We made improvements based on recommendations for the Automated Configuration Evaluator (ACE).
  • We have enriched the tactical reports based on Performance Analytics KPIs with IT-Guardian specific KPIs.
  • We implemented several solutions for various issues and customer requests.

 Learn more about IT-Guardian

Related Insights