, Feb 9, 2016
New at Logicalis SMC: HR Case Management. Yes, indeed, that sounds like a stranger in our midst: an HR service in a typical ITSM organisation. The reason is quite clear though. Our business partner ServiceNow has developed an HR self-service portal based on the existing IT portal in ServiceNow. Just like IT, every HR department has to contend daily with questions from employees about salary, holiday days and other aspects of employment conditions. All these questions have to be dealt with correctly, but it puts the department under pressure. With HR Case Management based on ServiceNow customers can reduce this pressure and make case management much easier.
Our HR Case Management solution streamlines and improves all HR services. Questions entered through the portal are forwarded automatically to the right HR employee. The portal can also be used to provide information and make announcements about current HR matters, tips and changes in processes. That will also reduce pressure on the department. And after HR Case Management has been set up at a head office for the first time, it can be rapidly copied and rolled out to HR departments at other locations, harmonizing your HR processes worldwide.