, May 30, 2016
CRM is a new and smart app of Logicalis SMC, that facilitates real customer intimacy. It makes all your customer data always available in ServiceNow and covers the entire CRM lifecycle, from marketing and sales to Service & Support. The completeness of this CRM app will surprise you. In fact it makes all the other apps obsolete. Run campaigns, manage your accounts, follow your leads and generate clear reports on progress and results.
- Run campaigns and events including smart targeting, follow-up and cost management.
- Generate reports on your progress and results.
- Manage your accounts and contacts e.g. birthdays, meetings, locations…
- Follow your leads and opportunities.
- Get relevant account news via Twitter and Bing Search.
- Manage customer service by defining service contracts, assets, SLA's and cases.
Customer Service benefits
- Keep customers happy and committed to your brand with professional case management.
- Track customers inquiries and give them proper answers at any time.
- Have support agents improving your customer service all the time.
- Show sales reps how cases affect the sales process.
- Route the cases to particular user or queue, based on criteria.
- Meet your SLAs by smart reporting and action triggers during SLA life-cyle.
Curious how the CRM app can benefit your organisation? Visit the ServiceNow app store and click on the 'TRY' button!
Go to the CRM app in the ServiceNow store